Refund Policy

5.1 The try-before-you-pay model

You can sign up, connect a site, and plan your content strategy and calendar without entering card details. Your 7-day free window starts when your content calendar is first generated, not when you create your account — so time spent setting up doesn’t come out of it.

If you subscribe during that free window, we pass the days you have left to Stripe as a trial. Your card is not charged until the trial ends, and you can cancel before then at no cost.

If your free window has already elapsed when you subscribe, your subscription starts immediately and your card is charged at checkout. The checkout screen tells you which of the two applies before you confirm.

Because the free window gives you a complete pre-purchase evaluation, we do not offer goodwill refunds for paid subscriptions. If the platform doesn’t meet your needs, cancel before your trial ends.

5.2 Programmatic SEO batches (one-off purchases)

A Programmatic SEO batch is a one-off purchase, not a subscription. You pay in full at checkout and we begin generating your pages.

• Before generation starts, you may cancel a batch for a full refund by emailing billing@seorav.com.
• Once generation has begun, the batch is a digital service supplied immediately at your request and is not refundable, except where the billing-error or service-failure grounds below apply.
• If we fail to deliver the number of pages you paid for, we will refund the shortfall pro rata.

UK consumers: by starting a batch you acknowledge that supply begins immediately and that you lose the 14-day cancellation right under the Consumer Contracts Regulations 2013 once supply is complete. This does not affect your rights if the service is faulty.

5.3 When refunds are available

We will issue a refund in the following circumstances:

Billing errors

We will refund within 5 business days if:

• You were charged twice for the same billing period (duplicate charge)
• You were charged after a confirmed cancellation
• You were charged the wrong tier (e.g., Agency rate when you were on Studio)
• A pricing error (system bug, incorrect promotional code) caused you to be overcharged

To request a billing-error refund, email billing@seorav.com with your account email and the date of the disputed charge.

Service unavailability

If the Services are unavailable for more than 24 consecutive hours due to fault on our part, you may request a pro-rata refund for the affected period. This does not apply to:

• Scheduled maintenance announced in advance
• Outages caused by third-party services we depend on (Anthropic, Voyage AI, Recraft, Vercel, Cloudflare, Hostinger, Supabase, etc.) that are not within our reasonable control
• Outages or policy changes at the platforms you publish to, or at the search and answer engines we track
• Outages caused by your own configuration errors

Statutory rights (UK Consumer Rights Act 2015)

If SEORav fails to provide the Services with reasonable care and skill, or fails to provide them within a reasonable time, you have additional rights under the UK Consumer Rights Act 2015. Nothing in this Refund Policy limits those rights.

EU consumers have similar protections under the EU Consumer Rights Directive.

5.4 What’s not refundable

• Subscription fees for periods you have already used the Services
• Charges incurred after a Stripe trial ends, where you did not cancel before it ended
• Subscriptions cancelled mid-billing-cycle (you keep access until the end of the period — no pro-rata refund)
• Programmatic SEO batches once generation has begun (see Section 5.2)
• Founding-member subscriptions cancelled and re-claimed (founding seats returned to the pool cannot be re-purchased at the founding rate by the same person)

5.5 How to cancel

You can cancel from your dashboard at any time:

1. Sign in at seorav.com/dashboard
2. Go to Settings → Billing
3. Click “Cancel subscription” (this redirects to the Stripe Customer Portal)
4. Confirm cancellation

Your subscription remains active until the end of your current billing period. You can export your Customer Content for 30 days after cancellation. After 30 days, content is permanently deleted.

5.6 Chargebacks

If you initiate a chargeback or payment dispute with your card issuer instead of contacting us, we may immediately suspend your account pending resolution. Chargebacks issued without first contacting billing@seorav.com may result in account termination.

5.7 Contact

Refund requests: billing@seorav.com